30 DAY RETURN WINDOW
You (the customer) has 30 days in which to return the order back to us. Unfortunately, if your order is outside of the 30 day window we will no longer be able to offer you a refund or exchange; and a re-stocking fee of $15.00 (per item) will be deducted from your total refund.
To be eligible for a full refund, the item must be unused and returned in the same condition in which it was received, including the original packaging.
US (DOMESTIC) RETURNS
Copy/paste the link: https://roav-eyewear.returnly.com and follow the steps to generate your free return label.
*Please Note* - The system will fail to generate a return label if the order is outside of the 30 day return window.
WORLDWIDE (INTL.) RETURNS
Unfortunately, we do not have any service in place at this time. You (the customer) will be solely responsible to return the product back to us at your own expense using any service of your choosing. However, you will not be refunded the initial $30.00 shipping charge.
Please email us at firstname.lastname@example.org for any assistance and/or mail your returning item to our address:
780 N Michigan Ave
Pasadena, CA 91104
OUR REFUND & EXCHANGE POLICY
Once your return is received and inspected, we will send you an email notifying that it has been received and simultaneously notify you of the approval/rejection of your refund or Exchange.
If you are approved, then your refund/exchange will be processed immediately, and a credit will automatically be applied to your credit/debit card or original method of payment. In the case of an exchange, the correct pair will be shipped out to the address that the earlier order was shipped to or if noted otherwise.
*Please Note* - It is our request that you add a small note into the package when shipping in it back to us stating it is a refund or exchange so as to make it easier for our fulfillment personnel to make the correct exchange or refund.
*Please Note* - All refunds/reimbursements are made through PayPal and can take anywhere between 5 to 7 days to reflect in the customers bank statement.